advanced veterinary medicine

Frequently Asked Questions

There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.


What are your hospital hours?
We are open Monday-Thursday from 9 am to 7 pm (Doctor’s hours 9 am-6:30 pm) and Friday, Saturday, and Sunday 9 am to 5 pm (Doctor’s hours 9 am-4:30 pm)
Are you open on Holidays?
No. Although we are open 7 days a week normally, we are closed for many national and religious holidays. We are closed on holidays including Thanksgiving, Christmas, New Years, Memorial Day, Fourth of July, and Labor Day. If any additional Holiday Closings are needed, these will be posted on our Facebook page and on our answering machine.
What types of appointments do you offer?
We are currently scheduling appointments for annual wellness, vaccinations, sick visits, urgent care, pre-surgical, and pre-dental.
Do you offer euthanasia services?
We offer quality-of-life assessment appointments when you need to consider euthanasia. This will give you time to speak with a Doctor about any of your concerns. When the time has come to gently say good-bye, Rox Falls Vet will help in any way that we can. We also work with local cremation services when requested.
What type of pets do you care for?

Our doctors and nurses primarily care for cats and dogs. If you have a question about any other type of pet, please call the office to see if we can assist you.

Can I board my pets in your facility?
No. We do not offer boarding.
How often should my pet have an exam?
In puppy/kittenhood we will be seeing your pet every few weeks until 4-6 months of age to get them fully vaccinated for proper immunity. Once they reach adulthood we will see them yearly to update preventative care and perform a physical examination. As our pets approach their senior years, our veterinarians will recommend an examination every 6 months. Our doctors want to be sure your aging pet is maintaining good health. Senior pet health can change quickly. When we diagnose problems early, treatment can begin sooner and give the best chance of a healthier and longer life.
My cat does not go outside and is not showing any signs of illness, do I have to bring them in for exams?
The short of this is YES! Cats are great disguisers. Many times our feline patients do not tell us something is wrong until they are very sick. Annual exams are for more than just vaccines. They help to ensure your pet is healthy and aging appropriately.They help us to recognize the need for treatment earlier, so that we can keep our furry loved ones with us as long as possible!
Do I need an appointment?

For routine wellness, vaccinations, and recheck visits we do require an appointment.

For Urgent Care, appointments are recommended and can be made same-day by calling the office. It is recommended to schedule an urgent care appointment to alert our nursing staff, avoid longer wait times, reduce stress for your pet, and to be sure there is available time for your pet to be seen.

*If you feel as though your pet is experiencing a life-threatening emergency, come directly to our hospital during office hours or the closest emergency hospital. Our staff greatly appreciates a phone call beforehand to alert the nursing staff of incoming emergency patients.*If we are closed-Please go directly to a 24 hour Emergency Hospital (See our Emergency page for recommendations)

What is considered an urgent care appointment?
An urgent care appointment would be if your pet is experiencing an illness or injury that is not immediately life-threatening. Examples of this would be if your pet has vomiting, diarrhea, coughing, not wanting to eat, limping, ear infection, or even small cuts or lacerations. An urgent care appointment is needed when your pet can not wait for that next available routine appointment for treatment.
I am not sure if I should come right over or make an appointment?

You can always call us to speak with our staff if you are concerned about your pet’s health. We actually recommend you call, so we can alert our team to prepare for your pet. Some examples of an emergency you should come over right away during our open Doctor’s hours include the following:

  • Hit by a car
  • Difficulty breathing
  • Collapse
  • Difficulty standing or walking
  • Unable to urinate-Seizures
  • Severe wounds/trauma
  • Toxin ingestion

*If it is after hours Please go directly to a 24hr Emergency hospital (see our emergency page for recommendations)

What if my pet needs overnight care?
Rox Falls Vet is not open 24/7 and does not have staff overnight. If your pet is in need of overnight or ICU care, we will recommend a local 24-hour Emergency hospital to transfer for continued care
What forms of payment do you accept?
We accept all major credit cards, cash, care credit, and scratch pay.
Do you offer payment plans?
Our office does not offer payment plans. Payment is due at the time services are rendered. We do accept payment through CareCredit or ScratchPay. These are outside services that will finance the total of your visit when approved.
Do you take Pet Insurance?
YES! All types of Pet Insurance are welcome at Rox Falls Vet. Pet Insurance usually works a little differently than our human health insurance, so it is important to know how your policy works and what it covers. With many pet insurances, it is necessary to pay the bill when services are rendered and then are later reimbursed depending on your specific policy coverage.
My pet is very well behaved. Do I need to have him/her on a leash or in a carrier?
Yes. For your pet’s safety, we will require your pet to be properly restrained. A veterinary hospital is a busy and exciting place with a lot going on and many moving parts. It is in your pet’s best interest to be restrained with you on our premises. All cats are required to be in a carrier and all dogs are required to be on a leash.